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IT Field Support Engineer

IT Field Support Engineer

  • Anywhere

IT Field Support Engineer 

A brand new opportunity has become available for an IT Field Support Engineer, with strong networking skills to join a multi-national company in South Derbyshire. 

Reporting to the Assistant IT Manager you will be responsible for maintaining the computer systems and networks of the business which will include installing and configuring computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person and ensure users get maximum benefits from them.

Proactivity engage with the business to help identify areas of improvements across both the infrastructure and process improvement projects.

Key Responsibilities 

  • Install and configure computer hardware operating systems and applications.
  • Monitor and maintain computer systems and networks including switches, routers, servers printers, other IT hardware and network patching.
  • Active Directory and Group Policy management and maintenance. Support and management of Landlines, Mobile Phones and Desk/IP Phones
  • Application support and software installs.
  • Wi-Fi installs and management.
  • Talk users through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Replace faulty equipment as required.
  • Respond within agreed time limits to call-outs.
  • Regular site visits to engage with users face to face and proactivity evaluate any potential site improvements.
  • Work continuously on assigned tasks/helpdesk ticket until completion (or referral to third parties, if appropriate).
  • Prioritise and manage many assigned open helpdesk tickets at one time.
  • Test and evaluate new technology
  • Support the roll-out of new applications.
  • Support the roll-out of new sites either through acquisitions or organic growth.
  • Proactively support company compliance to Health and Safety legislation through adherence to company polices, processes and practices.
  • Work closely when required with all members of the IT team across the group.
  • Proactively support company compliance to Health and Safety legislation through adherence to company polices, processes and practices.
  • Undertake any other activity as reasonably requested by management.

Essential Skills Required

  • In depth knowledge of Desktops, Servers, Networks LAN/WAN including cloud hosted solutions.
  • knowledge of firewalls, proxies and antivirus.
  • Ability to prioritise workload, flexible in approach to problems and use own initiative to achieve results.
  • Excellent communications skills.
  • Professionalism and confidence at all times. Specific Features of this position
  • Must have the flexibility to work in a dynamic company with a wide product range, and approach their work with enthusiasm and a positive attitude.
  • Must be able to manage their own schedule workload
  • Must be prepared to visit any sites across the group for short periods at short notice which may include overnight stays.

This is a rare and fantastic opportunity to join a close-knit and friendly team at a progressive organisation.

* Please note a drivers license is required *

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Job Overview
Field Engineer
Offered Salary
Job Location