*** BRAND NEW OPPORTUNITY ***

Immediate start – interviewing this week. 

The IT Helpdesk Analyst will be responsible for 1st line support at a large, multi-site user base, so strong customer service experience is a must!

Technical skills:

• Windows server support
• Basic printer fix and troubleshooting
• Basic IP network troubleshooting
• DNCP & DNS
• Active Directory

Key responsibilities:

• Resolve IT Support issues, aiming to achieve an 80%+ first time fix
• To escalate, communicate and liaise with internal IT Support Engineers
• To take full ownership of issues and always be willing to find answers to all questions raised. 

This is an excellent opportunity at a progressive company in a fast-paced environment.