IT Support Analyst

IT Support Analyst

  • Belper

An excellent opportunity has come up at a company in North Derbyshire who have had record breaking sales in 2020!

Due to a successful year, they have a brand new opening in their IT team for an IT Support Analyst to provide 1st/2nd line Technical Support. 

Duties & Responsibilities:

  • Answer and respond to support incidents via telephone and email.
  • Providing excellent customer service to ensure successful relationship with the customer.
  • Prioritise and categorise tickets accordingly.
  • Help diagnose and troubleshoot both hardware and software-based issues, aiming for first time fix.
  • Provide recommendations for network/ system improvements.
  • Respond and escalate support calls through the relevant teams and update our Helpdesk system.
  • Installation, configuration and repair of hardware and software.
  • Proactive monitoring of servers/ networks (Remote Monitoring & Management (RMM) systems in place).
  • Daily systems checks and administrative operational processes.
  • Work towards the agreed KPI’s.
  • Ordering of departmental supplies / Obtaining quotations for the IT Manager.
  • Working in accordance with company policies, procedures and practices.

Required Skills/ Knowledge:

  • Previous experience in an IT Support role.
  • Microsoft Technologies: Microsoft Windows Server 2012 and upwards/ Microsoft Office 365.
  • Network Infrastructure.
  • Ability to schedule own workload, prioritising to meet business needs.
  • Ability to work on your own initiative, be proactive and organised.
  • Ability to be flexible to adapt to a varying role.
  • Exemplary customer service and problem-solving skills.
  • Excellent communication and telephone skills.
  • Have a support focused attitude..

Beneficial Knowledge:

  • VMware
  • SAP Business One
  • Service Now
  • Mitel /  8×8 Telephone systems

It is essential you are well organised, good at time management, having the ability to work in a team and be a strong communicator.

Interviews will be held via zoom over the next couple of weeks.

Don't miss out, apply now!

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Job Overview
Service Desk / Help Desk
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