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2nd / 3rd Line Support

2nd / 3rd Line Support

2nd / 3rd Line Service Desk

Fast expanding MSP in North Greater Manchester

Excellent progression opportunities!

A great opportunity for an 2nd / 3rd Line Service Desk to join a well-established IT Solutions company with many years in the business.

You will be working on a ServiceDesk, supporting a wide variety of clients. Ideally having experience working for a managed service provider in a similar role or you want to progress your career to the next level. Being able to work on your own initiative and resolve complex support issues.


What you’ll  be doing:

· Supporting diverse client environments.

· Troubleshoot and escalate issues

  • Remotely support networking and security solutions.

· O365 support

· Citrix or VMware Horizon

· Support customers backups (changes / Issues).

· Windows server (AD, DNS, DHCP & GPO)

· A good understanding of backup technologies (Veeam ideally)

· Firewall experience of either FortiGate, WatchGuard or Cisco ASA.

· Excellent Interpersonal and communication.

· Problem-solving skills.

· Good all-round knowledge of IT rather than specialism.

· Strong Organisational skills.

· Ability to be able to work under pressure in a busy environment.

· Support of Citrix desktop VDI

On Offer:

· £35,000 plus benefits.

· Investment in its employees enabling them to gain industry recognised certifications

· Tailored training and personalised development progression plans.


Please send CVs ASAP for immediate attention, interviews are booked in for this week!

Upload your CV/resume or any other relevant file. Max. file size: 68 MB.

Job Overview
2nd line
Offered Salary
Job Location