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Service Delivery Manager

Service Delivery Manager

  • Preston


Service Delivery Manager

A fantastic opportunity has arisen at a rapidly expanding IT & Wi-Fi specialist company in Preston. They are looking for an experienced Service Delivery Manager to join their dynamic team. The ideal candidate for the role will be customer-focused, a team player and will have existing experience in service delivery and managing a team effectively.

The purpose of the role is to improve service delivery with high customer satisfaction as well as playing a key role in the effective operation of the Service Desk.

You’d will be splitting your time the office and working from home.  

Experience needed:

  • 5 years’ experience in an MSP environment
  • 3 years management experience
  • Full UK driving license required


  • Monitor overall performance of services
  • Collaborate with senior managers on account management and growth
  • Work with the client and Service Desk to identify and manage service improvement activities
  • Create reports for internal and external purposes on request
  • Lead and manage regular service reviews with clients
  • Own client call backs after project completion with appropriate management to ensure client satisfaction
  • Responsible for the effective operation of the Service Desk, directly leading, mentoring, and supporting the Service Desk Leads where necessary
  • Take responsibility of induction and training needs of new starters
  • Handle any client complaints dealing with in a timely and professional manner
  • Own major incidents with escalation to appropriate resolving team through to service restoration

A bit about you:

  • The ability to build strong and professional relationships with key client’s staff and internal colleagues
  • Experience of service transition within organisations
  • Strong verbal and written communication skills
  • Ability to adapt to change and will take ownership & responsibility
  • Must be able to work proactively and under pressure
  • Excellent reporting skills with a keen eye for attention to detail
  • Ability to deliver service-related presentations
  • Confident in delivering training for internal staff

Perks of the job:

  • Competitive salary based on skills and experience
  • 25 days holiday per year plus bank holidays
  • Free home internet
  • Spacious canteen area including healthy free snacks, drinks, and coffee machine
  • Regular team social events including amazing Christmas parties and Family Fun days
  • Remote/Homeworking
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