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3rd line Support Engineer

3rd line Support Engineer

  • Ripley

3rd line Support – MSP

An award-winning MSP in the East Midlands are looking for a 3rd line support engineer to deliver technical support to their growing client base.

They are looking for skills in; Office 365, Azure, VMware, Exchange and VLAN technologies. MSP experience would be a big plus.

Open to remote/ hybrid working, there will be occasional site visits so a car & license is needed.

It's a great time to get on board due to the pipeline of work coming up.

What you'll be doing:

The role will include; providing escalation support to the 1st/ 2nd line team, the management and maintenance of Microsoft Windows Server environments from 2008 to 2019 on-premise and Microsoft Azure environments, the deployment, migration to and maintenance of Microsoft 365 suite of cloud services, Hyper-V and VMWare infrastructures, TCP/IP network analytics, network topology design and cybersecurity (inclusive of the perimeter firewall, client based applications and Cyber Essentials).

The ideal candidate will have several years of experience working in a managed service provider environment as a 2nd – 3rd line engineer, have led and project managed a number of server and network migrations both on-premise and cloud infrastructures. A solid background in Azure/Microsoft 365 is essential.

What you can bring:

  • Excellent customer-facing skills – experience dealing with internal / external business stakeholders
  • Outstanding knowledge of Microsoft technologies – up to Windows Server 2019, Exchange.
  • Server 2019, Hyper-V clustering, Windows 10, Office 2019 and Microsoft 365.
  • Strong and demonstrable network analytics and design skills.
  • Ability to troubleshoot and investigate problems without defined causes.
  • Demonstrable experience with firewalls, routing and VLAN technologies
  • Ideally you will have MCSE / MCITP Qualification – willingness to continue self-development and education is a must.

This is an excellent opportunity for someone looking to step up in their career. They will soon have leadership/management openings so keep that in mind if that's an aspiration. If you're looking to remain hands then that's also fine!


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Job Overview
3rd line
Offered Salary
Job Location