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Senior 3rd Line Support Engineer

Senior 3rd Line Support Engineer

  • Runcorn

***Fantastic opportunity just in***

SENIOR 3RD LINE SERVICEDESK ENGINEER

A rapidly expanding MSP is looking for skilled and personable individual to join their growing Service Desk Team.

This role will be working closely with customers to respond to a range of issues conversing with both technical and non-technical individuals. This offers the chance to provide support to a diverse range of market leading technologies in a hands-on, fast-paced environment.

You will need to have impeccable customer service skills as well as a strong work ethic and passion for technology as you will be dealing with a host of customer issues to come to a successful resolution. Successful candidates will take responsibility for providing advanced technical support and ensure 3rd line technical support enquiries are professionally and efficiently resolved to a high degree of customer satisfaction.

Your responsibilities will include:

  • Provision of exceptional customer service; the foremost requirement within our responsive business
  • Provide technical resolutions to problems within defined SLA’s and embrace operational KPI’s
  • Taking ownership of incident, problem and change records
  • Management of our industry leading ServiceDesk change management cycle
  • Performing advanced technical diagnosis and fixing issues either remotely or on-site
  • Advanced troubleshooting infrastructure systems to determine incident trends
  • Deliver and report on site Customer Health Check visits as required
  • New Customer/Service on boarding, documentation and training

Technical Skills:

  • Extensive ICT Infrastructure troubleshooting skills ranging from the Desktop to the Datacentre
  • Proven ability to engage with and manage, VMware & Hyper-V infrastructure virtual environments
  • Sound understanding of Core Microsoft technologies, E.g. Exchange, AD, DFS, DNS
  • O365 administrator and troubleshooting skills
  • Firewall Technologies, rule and application access control (Preferred but not essential)
  • Experience of antivirus, email and web filtering deployments and ongoing management
  • Working knowledge of Networking including VPN / WAN / Routing / LAN / Wireless
  • Understanding & experience of working with VDI & Remote Desktop technologies
  • Ideally hold industry accreditations from Microsoft or VMware

The ideal candidate will be a well organised team player with an eye for detail and ambition to exceed operational and service level agreements.

Perks of the job!

  • Investment in outstanding management systems
  • Vibrant and social office environment
  • Car allowance
  • Free parking
  • Funded training and certifications
  • Private healthcare
  • Pension
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