2nd line Service Desk Engineer 

A growing Manchester based MSP has a requirement for a Senior 2nd line Service Desk Engineer to play an integral role in supporting their external client base. 

You will have a proven track record in working in an IT Solutions environment at a 2nd/3rd line level with a varied client base.

You will take full ownership of tickets from the initial call through to resolution. You will be a natural problem solver with excellent analytical and customer service skills. 

Technical experience:

  • Citrix Virtal Apps and Desktops (XenApp/ XenDesktop)
  • Windows Server 2008-2016
  • Active Directory
  • Group Policy
  • VMware
  • Azure
  • Exchange
  • Office 365
  • SQL

A high level of customer service is a must, keeping parties informed of progress and resolution. You will take a 'hands on' approach to all tasks that you undertake whilst adhering to strict SLAs. 

In return the 2nd line Service Desk Engineer will work in a rewarding environment with the top tech! Other perks include private healthcare, birthday off, subsidised training and many more!

Remote interview process and on-boarding!

Job details

  • Function
    Service Desk / Help Desk
  • Salary
  • Location
    ManchesterUnited Kingdom

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