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1st / 2nd Line Support Engineer

1st / 2nd Line Support Engineer


A rapidly expanding MSP in Stockport have a brand-new opening in their IT Support team for a 1st/2nd Line IT Support Engineer. They are offering the chance to join their close-knit dynamic IT team being the first point of call for technical issues including: forgotten passwords, viruses or email issues, installing and configuring computer systems, diagnosing hardware/software faults either over the phone, remotely or face to face.

They are looking for someone with experience in a similar role that is able to work independently to resolve issues as well as working effectively as part of a team.

Tech skills:

  • Office 365
  • Active Directory
  • Windows 10/ Server
  • Networking knowledge including routing and switches.

A bit about you:

  • A passion for technology
  • 2 years in a similar role
  • Excellent customer service skills
  • Positive attitude
  • Team player
  • Natural problem solver
  • Passion for people and delivering excellent service
  • Able to explain technical problems in a non-technical way
  • Full UK driving license and own mode of transport

Perks of the job!

  • Training provided
  • Chance to upskill
  • Progression into more senior technical support role
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